Appointments
Surgery Opening Times
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12 Working Days
Have been lost due to patients not attending appointments in the last 12 months
This was mainly ‘On the Day’ Appointments. We will be writing to individual patients highlighting this issue.
If you are unable to attend an appointment then please call and cancel your appointment.This will allow us to give that appointment to someone else.
Telephones
| Our telephone switchboard opens at 8.00 am every weekday morning, 30 minutes before the Surgery doors open. We endeavour to answer the telephone as soon as possible but at busy times during the day you may be directed to our queuing system where we can answer the calls in queuing order.
At all times there is an Emergency Doctor who will take calls concerning medical emergencies but is unable to deal with administration or non-medical matters. |
Home visits
Our Doctors can visit you at home if medically necessary. If you need a home visit please call our direct line 020 8607 3924 before 10.30 am on weekdays and one of our Doctors will return your call. Please tell the Receptionist if you feel your problem is urgent.
Current Appointment System
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Appointments with a Doctor or Nurse are spaced at 10 minute intervals. However, some patients' appointments can exceed this time so that the appointment you booked with your Doctor or Nurse may be later than the booked time. Each appointment is for one person only.
If you are more than 15 minutes late for your appointment, our reception team will ask you to rebook.
If you book an appointment please make sure that you keep it. If for any reason you are unable to keep your appointment please let us know in advance so that we can offer the slot to another patient. We monitor missed appointments and will notify patients if they regularly fail to attend without notification.
Standard advanced bookable appointments
Doctors' appointments can be booked with a clinician of your choice up to 3 weeks in advance and can be for most medical matters. There are both male and female Doctors and if you have a preference please let Reception know when you make your appointment.
Nurse appointments can be booked up to 4 weeks in advance. The Nurses can deal with a range of medical illnnesses and a list of these can be found under nurssing staff in the Clinics section. Our Nurse Practitioner and Nurse Prescriber are able to prescribe medication. |
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Telephone Consultations
If,
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you cannot come to the Surgery
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you have a problem that does not need an appointment, such as advice on a minor illness
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you need a medication review
You can have a telephone consultation with a Doctor or Nurse of your choice. The telephone consultation is available after morning surgery. Reception staff will take your details and telephone number and the Doctor or Nurse will usually return your call before 12 noon on the same day. Please make sure you can take the call as the Doctor or Nurse will not leave a message or voicemail.
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Did you know? Medication reviews, advice about common ailments and general medical advice can be done over the telephone with a doctor of your choice. Simply ask Reception staff for a morning telephone slot and the Doctor will return your call. |
'On the Day' Appointments
If you cannot wait for a standard advanced bookable appointment, we keep a number of appointments available each day for more urgent needs. These are booked as ususal through Reception when lines open from 8.00 am. Telephone lines are usually busy so please stay on the line once you are in the queuing system and we shall answer your call as soon as possible.
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Please note The number of these appointments are limited and we cannot guarantee that you will be able to see your Doctor of choice when you make the booking. . |
Emergency Appointments
Every day we have an Emergency Doctor available, one for the 8.00 am – 1.00 pm morning session and one for the 1.00 pm – 6.30 pm afternoon session. When all of our ‘on the day’ and telephone appointments are fully booked and you are feeling unwell, pregnant or have a child under twelve years of age who needs to be seen, you will be able to speak to the Emergency Doctor. The Doctor is able to triage your call and can book an appointment for that day, if necessary.
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.If you have had a severe accident or have chest pains please call 999. .
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Nurse Appointment
We have three highly qualified Nurses, two of which are Nurse Prescribers. Our Nurses can see patients with a variety of illness. A list of these minor illnesses can be found on the website under Nursing staff. You can also book a telephone consultation with one of our Nurses.
NHS 111
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If you need medical help fast, but it isn't a 999 emergency you can now call NHS 111. NHS 111 will assess you, provide advice and direct you straight away to local service that can help you best. NHS 111 is avaliable 24 hours a day, 7 days a week and calls are free, including from mobiles. For more information click HERE |
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Out of Hours
Should you require medical attention when the Surgery is closed please call 0300 0240000. You will be able to speak directly to a GP who will take full details of your problem and you may then be:-
[a] given advice
[b] asked to go to a nearby centre to be seen by a doctor
[c] visited by a doctor if your medical condition requires it
[d] advised to go directly to hospital
If you have a servere emergency then call 999
Walk in centre
There is a NHS Walk-In Centre at Teddington Memorial Hospital, Hampton Road, Teddington, Middlesex open between -
Monday – Fridays 8.00 am - 10.00 pm
Weekends and Bank Holidays 8.00 am - 9.00 pm
Nurse Practitioner on duty 8.00 am - 6.30 pm
Doctor on duty 6.30 pm - 10.00 pm