Patient Guidelines

Change of details

It is important that you tell us of any change of name, address or telephone number; in an emergency this could be vital. We are also collecting patients’ mobile telephone numbers as we are using text messaging as a more convenient method of clinic reminders.

We can only provide our services within our catchment area. If you move away from the Practice area, we regret that you will have to register with a GP in your new locality.
 

Patient responsibility

  • Making and keeping appointments
  • Behaving in an acceptable manner as if we are to afford you the patient courtesy and respect we ask the same levels of courtesy and respect for all our staff
  • Keeping young children in your care under constant supervision and ensuring that they behave appropriately
  • Switching off your mobile telephone whilst in the Surgery


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    Comments, suggestions and complaints

    We welcome comments and suggestions on how we can improve the efficiency of the Practice. We also welcome compliments from patients on what we have done well.

    However, there may be a time when you feel that our service is not up to our usual standard and therefore may wish to make a complaint. We follow the NHS National Complaints Policy and have a procedure whereby we thoroughly investigate all complaints. If you want to complain you can complete a form from Reception or write direct to the Managing Partner.